Terms & Conditions

Last updated: January 2026

1. Introduction

Welcome to GenTek Pharma (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website www.gentekpharma.com and our online ordering services.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Eligibility

  • You must be at least 18 years of age to use our services.
  • You agree to provide accurate and complete information when placing an order.
  • You are responsible for maintaining the confidentiality of your account details.

3. Medical Disclaimer

  • Information on this website is for general informational purposes only.
  • It does not replace professional medical advice, diagnosis, or treatment.
  • Always consult a qualified healthcare professional before taking any medication.
  • In case of a medical emergency, contact your doctor or nearest hospital immediately.

4. Online Orders

4.1 Prescription Medicines

  • Certain medicines are classified as prescription-only under Pakistani law.
  • A valid prescription from a registered medical practitioner is required.
  • Customers must upload a clear and valid prescription before order processing.
  • We reserve the right to verify prescriptions with the issuing healthcare provider.
  • Orders are processed only after successful verification.

4.2 Order Verification, Refusal & Cancellation

  • We may verify any order before processing or dispatch.
  • Additional information or documentation may be requested.
  • Orders may be refused or cancelled at our discretion.
  • Reasons include invalid prescriptions, incorrect information, misuse, or unavailability.
  • Order confirmation does not constitute final acceptance.
  • Refunds for cancelled orders follow our refund policy.

4.3 Pricing & Payment

  • All prices are listed in Pakistani Rupees (PKR).
  • Prices may change without prior notice.
  • Payments must be made via approved payment methods on the website.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary.
  • We are not responsible for courier delays beyond our control.
  • Accurate delivery information must be provided by the customer.

6. Returns & Refunds

  • Medicines are generally non-returnable once delivered.
  • Returns are accepted only for damaged, defective, or incorrect products.
  • Complaints must be reported within 7 days of delivery.
  • Approved returns must be shipped to:
    P 723/2 Sultana Apartments, A Block,
    Satellite Town, Rawalpindi
  • Refunds are issued via Bank Transfer, EasyPaisa, or JazzCash.

7. Regulatory Compliance

We operate in accordance with pharmaceutical laws of Pakistan. Customers must not misuse or unlawfully distribute products.

8. Intellectual Property

All website content including text, logos, images, and design elements are the property of GenTek Pharma and protected by law.

9. Limitation of Liability

  • We are not liable for indirect or consequential damages.
  • Total liability shall not exceed the amount paid for the product.

10. Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

11. Governing Law

These Terms are governed by the laws of Pakistan.